Frequently Asked Questions

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can also place an order as a guest. However, having an account with us offers several advantages:

Faster checkout

Easy access to your order status and order history

Receive updates on our new releases and special offers

2. WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as payments via PayPal.

3. HOW SECURE IS MY ONLINE ORDER?

When you pay online by credit card, all your information is entered on an SSL-secured website. Your data is then SSL-encrypted and transmitted directly to our credit card provider's network, where your card and the transaction are authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE EXCHANGE RATES?

All our transactions are processed in US dollars. If your credit card is in a different currency, the total amount of your order will be calculated according to the exchange rate on the date your card issuer processes the transaction.

5. HOW DO I ENTER MY DELIVERY ADDRESS?

Since our website and service are based in English, all information you enter—including punctuation—must be entered using the English input method. If certain letters in your address contain non-English special characters, we recommend using the corresponding English letters instead. For example, you could replace the letter "?" with a "c".

6. CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER?

Please note that your delivery address cannot be changed once the order has been processed or shipped. Please provide your home address as the delivery address, not a vacation address, as we cannot predict how long customs at the destination may hold the package.

7. HOW LONG DOES SHIPPING TAKE AND HOW CAN I TRACK MY PACKAGE?

The delivery time depends on the shipping option you choose. As soon as your order has been shipped, we will send you your tracking number and a link to track your shipment via email. We are not liable for delays caused by customs authorities in your country.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If any items are missing from your order, please contact us immediately at support@vitacurok.com. If you have any further questions, please contact us directly by email at support@vitacurok.com.